Privacy Policy

1. Information We Collect

When you interact with the Clevra website or use our systems, we may collect:

• Basic technical data (IP address, device type, browser type).
• Usage behavior (pages visited, session activity).
• Information you voluntarily provide through lead capture forms, chatbots, or project briefs, such as: full name, business details, phone numbers, and email addresses.
• Customer data you capture through your own Clevra-hosted systems (which we process securely on your behalf).
• Temporary data submitted to our Free Software Tools (e.g., SEO queries, generated prompts, QR code links).

This data is collected to enable system functionality and deliver our digital services.

2. How We Use Your Information

All information collected is used strictly to support Clevra's platform, including:

• Building and launching your custom websites and AI systems.
• Routing your business leads directly into your Clevra CRM dashboard.
• Training custom AI chatbots specifically for your business use case.
• Managing subscriptions, billing, and support requests.

3. Cookies & Analytics

Clevra uses cookies and analytics systems to understand how users interact with our platform. This helps us:

• Improve lead conversion rates across the platform.
• Optimize website speed and performance.
• Understand traffic patterns.

You may disable cookies at any time through your browser settings, but some system features may not function properly.

4. Data Sharing & Third Parties

Clevra does not sell, rent, or trade your personal data or your customers' data. Information is only shared in the following cases:

• With trusted infrastructure providers (e.g., Supabase, Vercel, Resend) required to host your website and CRM.
• With AI API providers (e.g., OpenAI) to power your custom chatbots. (Note: Our API partners are strictly prohibited from using this data to train their public models).
• When explicitly required by South African law.

5. Free Software Tools Data

For users interacting with our free public tools (Screen Recorder, QR Code Generator, Prompt Generator, SEO Ask Me, etc.):

• Data input into these tools is processed only to generate your requested output.
• Screen recordings are processed locally on your device where possible.
• We do not permanently store or use inputs from free tools for marketing purposes unless explicitly stated.

6. Data Retention

We retain personal data only for as long as necessary to:

• Maintain your active monthly subscription and host your digital systems.
• Fulfill legal or operational requirements.

If you cancel your subscription, your website and CRM data will be permanently deleted after the final billing cycle.

7. Security

Clevra implements technical security measures to protect your business data and leads, including:

• Secure encrypted databases.
• Row-Level Security (RLS) ensuring you can only access your own CRM data.
• Authentication-protected client dashboards.

However, no digital system is completely secure, and absolute security cannot be guaranteed.

8. Your Rights (POPIA Compliance)

In accordance with the Protection of Personal Information Act (POPIA) and other applicable laws, you have the right to:

• Request access to your data.
• Request corrections or updates.
• Request deletion of your data (Right to be Forgotten).
• Withdraw consent for data processing.

Requests can be made via the contact details below.

9. Contact

For any questions regarding this Privacy Policy or data handling:

• Email: hello@clevra.co.za
• Phone/WhatsApp: +27 62 250 3017