Terms & Conditions

1. Overview

These Terms & Conditions govern the use of the Clevra website, systems, and services. By accessing or using Clevra's platform, you agree to these terms. Clevra provides digital systems including:

• Custom business websites
• AI customer chatbots
• Lead capture systems & CRM dashboards
• Online booking systems
• Automated email and SMS workflows

2. Services, Packages & Free Tools

Clevra operates on a dual model: providing premium monthly subscription services for businesses, and offering free standalone software tools to the public.

• Premium Subscriptions: Starter (R249/mo), Professional (R449/mo), and Full System (R749/mo) which include custom websites, AI chatbots, CRM dashboards, and ongoing support.
• Free Software Tools: We provide public tools including a Screen Recorder, QR Code Generator, Website Prompt Generator, and SEO 'Ask Me' platform.
• Future Products: Clevra is continuously building new software platforms that may be offered for free or as paid add-ons.

Service inclusions and tool availability are subject to change without notice.

3. Pricing & Payments

All services are billed as a monthly subscription via a secure payment gateway. By subscribing, you agree to:

• Pay the monthly subscription fee upfront each month.
• Ensure payment methods are kept up-to-date.
• Acknowledge that failure to pay may result in temporary suspension of your website, AI tools, and CRM access.

There are no hidden fees. Cancellation can be requested at any time, but no prorated refunds are provided for partial months.

4. Client Responsibilities

To ensure your systems run smoothly, you agree to:

• Provide accurate business information, branding assets, and feedback promptly.
• Use the systems only for lawful business purposes.
• Not attempt to scrape, misuse, or reverse-engineer the AI, CRM, or website code.

5. AI Systems & Automation

Clevra provides AI chatbots and automation workflows to assist with customer service and lead capture. You acknowledge that:

• AI chatbots are designed to assist and answer FAQs, but may occasionally generate incorrect or unexpected responses.
• You are responsible for regularly reviewing the leads and conversations in your CRM dashboard.
• Clevra is not liable for lost sales or miscommunications resulting from AI interactions.

6. Free Software & Public Tools

Clevra offers various free software platforms (e.g., Screen Recorder, QR Code Generator, Prompt Generator, SEO Tools). By using these free tools, you agree that:

• They are provided 'as is' without warranties of any kind.
• Clevra is not liable for data loss, corrupted files, or inaccurate outputs generated by these tools.
• We reserve the right to limit usage, implement fair-use caps, or monetize these free tools in the future.
• You will not use our free software platforms for illegal, harmful, or abusive purposes.

7. Support & Maintenance

Clevra handles all technical maintenance, hosting, and updates for our premium subscription clients. Support response times depend on your active subscription tier:

• Starter: Standard Support (response typically within 24-48 hours).
• Professional: Priority Support (response typically within 24 hours).
• Full System: Same-Day Support (rapid response during business hours).

Free software tools do not include dedicated technical support.

8. Data Usage & Privacy

Clevra processes data on your behalf, including leads and customer submissions captured through your website. We use this data strictly to:

• Deliver leads directly to your CRM dashboard.
• Improve system performance and AI intelligence.

Clevra does not sell your customer data. For full details, view our Privacy Policy.

9. System Availability

We host our systems on premium, scalable infrastructure to ensure maximum uptime. However:

• Clevra does not guarantee 100% uninterrupted service.
• Temporary downtime may occur for essential maintenance or due to third-party provider outages.

10. Limitation of Liability

Clevra acts as a technology provider. We are not liable for:

• Direct or indirect business losses.
• Guaranteed sales, leads, or search engine rankings.
• Issues arising from third-party integrations (e.g., Google, WhatsApp, Stripe).

11. Termination & Cancellation

You may cancel your subscription at any time by contacting our team. Upon cancellation:

• Your website, AI tools, and CRM access will remain active until the end of the current billing cycle.
• After the billing cycle ends, services will be taken offline.
• Clevra retains ownership of the underlying code, AI models, and infrastructure. Websites cannot be 'exported' or moved to another host.

12. Changes to Terms

Clevra may update these Terms & Conditions. Continued use of the platform constitutes acceptance of the updated terms.

13. Contact

For legal inquiries or account support, please contact:

• Email: hello@clevra.co.za
• Phone/WhatsApp: +27 62 250 3017